General Terms and Conditions (GTC)
for the sale of products and services via the Website operated by Artisfact Ltd.


Applicability of these GTC and Conclusion of Contract


The products and services of this website are distributed resp. produced by (Website operator):


Artisfact Ltd.

71-75 Shelton Street, Covent Garden

London, England, WC2H 9JQ




These present GTC apply to all on the website available products and services for individual and business customers. By posting the online order, the individual or business customer accepts these present GTC. Any conditions conflicting or deviating from these GTC only apply after a respective confirmation in written form by the Website operator.


The offerings of the Website operator on the website are presented without any obligation. The Website operator reserves the right to change prices, range of products and services, as well as to execute technical changes at any time. The product and service offerings are only valid, as long as they are presented on the website and as long as stocks last. Product and service information such as descriptions, pictures etc., serve illustration purposes and are presented without any obligation.


The order of a customer via the online shop counts as a compulsory offer to the Website operator. By clicking the button "place order" in the last step of the order process, the customer posts a compulsory order for the products and services added to the shopping cart. The customer is obliged to state truthfully all requested information in the order process.


The Website operator reserves the right not to accept an order. The decision about acceptance or refusal of an order is at the Website operators sole discretion. The contract is effective after the declaration of acceptance by the Website operator. The order confirmation sent to the customer by email counts as declaration of acceptance. Changes and updates of the order, of the delivery conditions, of the product and service range, as well as restrictions on the quantities delivered are reserved until the order is confirmed by the Website operator.


These GTC apply accordingly to purchase contracts that have been concluded in a different way, e,g, via phone, email or letter. Customers will be informed in the order confirmation where they can download the GTC on the Internet.



Prices and Special Offers


Prices are indicated in Euros / EUR. The prices valid at the time the order was placed are authoritative. The displayed prices include the applicable statutory VAT, if not separately declared. Handling fees, as well as shipment and packaging costs are indicated separately. Depending on the destination of the shipment, additional costs for duty and taxes may accrue to the recipient.


Conditions for special offers and rebates are indicated where applicable.



Delivery Conditions


The website operator delivers worldwide. The shipping costs incurred depending on the delivery address are shown accordingly in the purchase process. Any additional costs for customs or other taxes that incur upon receipt must be borne additionally by the customer.


Delivery is executed to the contact person and delivery address indicated by the customer. The delivery is executed via postal mail. All information regarding availability and delivery dates is non-binding, unless confirmed in written form by the Website operator. If the products are in stock, the delivery is executed within 14 days.


All claims for damages due to late deliveries are excluded. The Website operator is not liable for delays in delivery caused by suppliers or third parties, and owes no compensation in this regard whatsoever.



Withdrawal and Returns


Right of withdrawal: Customers can cancel their order (contract declaration) within 14 days without giving any reason. This can be done in text form (letter, email) or by returning the goods received. The period begins after receipt of this instruction in text form, however not before receipt of the goods by the customer (in the case of the recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfilling the information obligations of the Website operator. To meet the withdrawal deadline, it is sufficient to send the withdrawal or ship the goods in good time.


The withdrawal by letter or email must be sent to the Website operator (postal address and email see above).

The return of the goods is to be sent within 7 days of receipt to the sender named on the goods shipment. Important: This can be different depending on the delivery location of the order.


The only exceptions to this are specially marked articles, e.g. promotions.


Consequences of withdrawal: In the event of an effective withdrawal, the services received by both parties must be returned and any benefits (e.g. interest) drawn up must be surrendered. If the customer cannot return the received service or uses (e.g. benefits of use), or return only partially or return only in a deteriorated condition, the customer must compensate the Website operator in this respect. The customer only has to pay compensation for the deterioration of the goods and for the uses made, insofar as the use or the deterioration is due to handling the item that goes beyond checking the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop. The goods are to be returned at the customer's own expense and risk. The Website operator under no circumstances accepts returns against cash on delivery. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for the customer when the declaration of cancellation or the goods are sent, for the Website operator when it is received.


In the event of a return, in any case the goods must be sent back new, unused, and in their original condition incl. label(s) and in the original packing.



Warranty and Liability


The customer must report obvious faults at latest 7 days after delivery of the goods by email to Hidden faults must be reported immediately, at latest 7 days after discovery by email. If the customer fails to report in due time, the warranty claims expire.


Faulty goods must be sent back including a copy of the invoice and a detailed description of the fault. Upon receipt of the written complaint, the return address will be communicated to the customer by email. The transport costs incurred are borne by the customer.


In case of warranty the Website operator decides if an appropriate reduction of the purchase price, a replacement of the goods, or a reimbursement of the purchase price will be effectuated. Damages arising from normal wear and tear, excessive use, any negligence, faulty storage or treatment, faulty maintenance, failure to follow care instructions, or other causes in the sole responsibility of the customer, and external influences not in the responsibility of the Website operator are excluded from the warranty and liability.


Other claims of the customer – irrespective of the legal basis – are, to the extent legally permitted, excluded. Neither the Website operator, nor any of its officers, directors, employees, agents, contractors or other suppliers is liable to the customer for any loss, cost, damage or other injury not inflicted to the goods themselves, and any consequential damages caused by a defect, lost profits or other financial losses.



Payment Conditions


The prices are displayed under the respective offerings and listed in Euros / EUR. Applicable is the price at the time the order is made. The applicable price includes the applicable statutory VAT, if not separately declared.


The customer may choose among the following payment options:
– Pay by credit card
– Pay by bank transfer (prepay): the invoice will be sent to the customer after receipt of the order and must be paid in advance by bank transfer. If no payment is received within 14 days of receipt of the order, the order will be canceled by the Website operator. Any partial payments will be refunded.



Retention of Title and Trademark Rights


The goods remain the property of the Website operator, until the due payment is received in full and on time.


Tools or auxiliary means manufactured for the creation of custom products on behalf of the customer remain the property of the Website operator and are not provided to the customer. This also applies if these materials are separately charged for. The customer warrants and ensures that the implementation of her order and the distribution of goods in her name (trademark) will not infringe upon any copyright and any protective or proprietary or other rights of any third party or parties. The customer indemnifies the Website operator from all possible third party claims resulting from the infringement of their rights.



Warranty for the Services of the Website


The Website operator guarantees thorough performance of his services and obliges himself to perform them in accordance with the current technological standards.


The liability of the Website operator is limited to damages that are attributable to willful breaches of contract or gross or average negligence of its employees.


The customers are aware that even with careful software development and maintenance occasional errors may occur, so that the Website operator does not guarantee an uninterrupted operation of the Website. The Website operator is not liable for consequential damages, loss of profits and loss of data as well as damages as a result of service interruptions.


The Website operator carries out planned system interruptions, such as maintenance checks whenever possible outside office hours. He can interrupt operations if required due to important reasons, e.g. in case of disorders or danger of abuse. If possible information about interruptions will be published on the Website.


The Website operator is not liable for defects and faults outside of his responsibility, specifically security deficiencies and standstills caused by third parties, he works with, or whom he depends upon.


The Website operator is furthermore not liable in the event of force majeure, improper use, disregard of risks on the side of the customer or third parties, excessive use, inadequate equipment and extreme environmental conditions, unauthorized manipulation of the program code of the software on the part of the customer or malfunctions caused by third parties (viruses, worms etc.), that occur despite the current implemented security precautions.


The Website operator informs the customers on the Website about risks, e.g. spam messages that were supposedly sent in his name, as well as security precautions.


In the event that the customers detect mistakes on the Website, they shall report them to the customer service as fast as possible.


The customers are responsible for the security of systems, programs, and data under their influence. In their own interest, customers shall keep passwords and user identities secret from third parties.



Data Protection and Processing of Data


The Website operator expressly guarantees compliance with the rules on data protection. He obliges himself, for systems, programs, etc., that belong to him and on which he has influence, to ensure safety according to the current technological standards.


The customers provide the Website operator with all information required for the services according to the contract and warrant, that all data entered by them are correct and complete. The customers report changes of address and other required information immediately.


The customers acknowledge that the Website operator stores data that is required for fulfillment of the contract, and stores it in accordance with legal archiving obligations and potentially analyzes it for statistical purposes. The Website operator obliges himself not to share the data of the customers with third parties for other purposes than stated in the contract.


This Website stores only personal data that has been provided by the customers themselves by registring for the newsletter and as clients. Customers can delete their data at any time, as follows: send an email with the subject: "delete my data" to


The Website operator regularly sends out a newsletter with various contents. The newsletter can be unsubscribed from at any time via user account settings or by clicking the "unsubscribe" link in the newsletter email.


This Website does not use permanent cookies.
This Website uses Google Analytics. To disable Google Analytics customers can install a browser add-on from Google, available here:



Final Provisions and Changes of GTC


The here presented Terms and Conditions may be revised at any time by the Website operator.


Changes and amendments to these Terms and Conditions are effective and valid upon publishing on the Website.


It is the customer's responsibility to inform himself regularly about the content of and the potential changes to the presented GTC, by looking up the following address:



Applicable Law and Jurisdiction


In the event of a dispute, only substantive British law is applicable, explicitly excluding the application of any conflict of law provisions. The place of jurisdiction is the ordinary courts at the registered office of the website operator.


Should individual provisions of this contract be or become without legal force, the validity of the rest of the contract is not touched. The ineffective provisions shall be replaced by an agreement in accordance with the law and in as close correspondence as possible to the will of the parties.


London, 01.07.2020




© 2021 Artsted